FAQs

Frequently Asked Questions

✨ Do you offer refunds?
Because all readings and digital products are handcrafted or instantly delivered, all sales are final.
If you feel something is missing, reach out — I’m happy to support you.

✨ How long do custom astrology or tarot reports take?
Custom PDFs are created with care and intuition.
You’ll receive your reading within 3–5 business days.

✨ Are custom readings instant downloads?
No — personalized readings are created after purchase and delivered by email.
Instant downloads are clearly labeled.

✨ What information do I need to provide?
For astrology: birth date, time, and location.
For tarot: a question or theme (optional).

✨ How will I receive my items?
Instant downloads come immediately via email.
Custom reports are emailed once completed.

✨ Can I reschedule a live session?
Yes — up to 24 hours in advance.
Cancellations under 24 hours are non-refundable.

✨ What if I’m late or miss my session?
There is a 10-minute grace period.
After that, the session is considered a no-show.

✨ Do you record sessions?
Yes — but please request this before we begin.

✨ What if I don’t know my birth time?
You can choose tarot, general reports, or request birth time rectification.

✨ How can I contact you?
Email: [winkedbythemoon@gmail.com]
Responses within 48 hours on business days.