Privacy policy
Last updated: November 25, 2025
Winked By The Moon operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Winked By The Moon is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Additional Personal Information for Astrology & Tarot Services
If you purchase an astrology or tarot reading, you may be asked to provide birth data including your date of birth, exact time of birth, birth location, and any additional personal details relevant to your reading. This information is used exclusively to create your personalized reading. It is never sold, shared, or used for marketing purposes. You may request that this information be deleted at any time by contacting winkedbythemoon@gmail.com.
Astrology charts may be calculated using trusted third-party astrology software for the sole purpose of generating your reading; these tools do not store or use your birth data.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, tailor, and improve the Services, including processing your payments, fulfilling orders, remembering your preferences, sending notifications related to your account, managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a customized shopping experience.
Marketing and advertising, including sending promotional communications and showing online advertisements.
Security and fraud prevention, including authenticating your account and investigating possible fraudulent or malicious activity.
Communicating with you, including providing customer support and maintaining our business relationship with you.
Legal reasons, including complying with applicable laws, responding to valid legal requests, and enforcing our terms or policies.
How We Use Birth Data and Reading Information
Birth data and personal details provided for astrology or tarot readings are used solely to prepare and deliver your personalized reading. This information is not used for advertising, not stored in marketing software, and not sold or shared with third parties. You may request deletion of this information at any time.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide marketing services and advertising.
When you direct or consent to our disclosure of information to third parties, such as shipping partners or social media integrations.
With our affiliates or corporate group.
In connection with a business transaction such as a merger, bankruptcy, or asset sale.
To comply with legal obligations or defend our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located outside your country. Shopify may use certain data obtained from your interactions with this store and others to provide enhanced features. Shopify is responsible for responding to requests related to personal information it processes. For more information on how Shopify handles personal information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites. You should review their policies before providing personal information. Information shared publicly or on social media may be viewable by others without limitation.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe your child has provided personal information, contact us to request deletion. We do not sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use reasonable measures to protect your personal information, but no system is completely secure. Information you send to us may not be secure while in transit. We retain personal information as needed to provide Services, comply with law, resolve disputes, and enforce agreements.
Confidentiality of Readings
All personalized astrology and tarot readings, interpretations, and any personal details shared for intuitive services are treated as confidential. Winked By The Moon does not disclose reading content or client information except as required by law.
Your Rights and Choices
Depending on where you live, you may have rights related to your personal information, including access, deletion, correction, portability, opt-out of marketing or targeted advertising, and managing communication preferences. You may exercise these rights by contacting us. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, you may contact us. Depending on your location, you may have the right to appeal or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country. If your information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised "Last updated" date.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact: